此篇文章接上篇"CSCP-Module2上篇"，“"CSCP-Module2下篇”以及"CSCP-Module 1: Supply Chain Design"。

因教材本身目前是英文版，筆記同為英文版，偶爾穿插中文注釋，及相對原教材的摘取刪減。

Module3: SC Improvement & Best Practices

Section A: Comply with standards, regulations, csustainable best practices

Chapter1: International standards & regulatory compliance

• Customs house breaker (importer provide docs, infor to broker according to customs time lines & regulations)

Chapter2: Corporate social responsibility considerations

Topic1: Triple bottom line

• TBL must fully integrated into a business model from the start

• TBL-Economic performance (short- & long-term)

• (eg. Reverse logistics, reliability/ responsiveness/ flexibility/ costs/ asset management)

• TBL- Social performance

Topic2: Sustainability guidelines & Reporting initiatives

• United nations global compact (UNGC) 十個原則

• How does an organization evaluate efforts?-->GRI

• Adopt GRI guidelines as the reporting framework for sustainability reporting

• GRI and its internationally recognized sustainability reporting methedology

• UNGC 十個原則：human rights/ labor/ environment/ anti-corruptionGlobal reporting initiative (GRI)

• Global reporting initiative (GRI)

• 定義：a network-based organization that has pioneered the development of the world's most widely used sustainability reporting framework

• GRI reporting framework

• Principles

• Performance indicators

• The G4 sustainability reporting guidelines

• What to report: Reporting principles & standard disclosures

• How to report: implementation manual

• GRI Purpose: be used for any other organization or government's requirements for reporting on economic, environmental, social impacts

• Category

• Economic: Economic performance/ market presence/ indirect economic impacts/ procurement practices

• Environmental

• Social

Topic3: Standards, Accreditations, Certifications

• Quality standards

• ISO9001: focus on customer requirements, a process-centered approach

• Environmental standards

• ISO14000: 2015版emphrasize incorporating environmental management into strategic planning & leadership

• Social standards

• Fair operating practices/ consumer issues/ community involvement

• ISO26000: 7個方面: organizational governance/ human rights/ labor practices/ environment

• SA8000: Social accountability(international standard for managing human rights in      workplace)

Section B: Manage Risk in SC

Chapter1: Risk identification

• Qualitative risk assessment

• Quantitative risk assessment (quantify each risk's probability & monetary impact)

Topic1: Risk management

• Types: supply risk /demand risk/ process risk/ environmental risk

• Risk management strategy

Topic2: Risk management strategy

• Risk identification: -->causes, events, impact, effect

• Risk defination: -->scope and time frame of each risk

• Risk register: -->contains all identified risks and associated details

Topic3: SC risk examples

Chapter2: Risk assessment and classification

Topic1: Qualitative risk analysis

• Classification & prioritization methods & tools

• Risk categorization

• Strategic SC risk

• Supply risk

• Demand risk

• Process risk

• Environmental risk:  -->currency exchange rates, political environment, weather related event

• Hazard risk

• Financial risk: --> currency exchange risk

• Malfeasance risk

• Litigation risk

• Probability & impact assessment:  --> risk ratios= probability * impact

• Risk urgency assessment

• Data quality assessment

Topic2: Quantitative risk analysis

• Data gathering

• Probability distribution

• Expected monetary value(EMV): Risk response cost versus benefit

• EMV for multiple outcomes of  a risk or decision

• Net impact EMV

• Sensitivity analysis & simulation

Chapter 3: Risk Response

Topic1: Risk response planning

• Base risk responses

• Accept

• Avoid

• Transfer

• Mitigate

• Responding to supply chain risks

• Preventive & contingent (corrective) plan

• Generating preventive action plans for each risk to be mitigated

Topic2: Preventive & contingent action plans for SC

• Responding to strategic supply chain risks

• Responding to supply risks

• Responding to demand risks

• Responding to process risks

• Responding to environmental risks

• Responding to hazard risks: (types of insurance)

• Responding to financial risks

• Hedging

• Responding to malfeasance risks

• Theft, damage, vandalism

• Bribery

• Fraud & corruption etc.

• Responding to lawsuit risks

Topic3: Business continuity & plan implementation

• Preparing contingency plans related to business continuity

• Implementing risk response plans

• Coordinating supply chain risk management and sharing risks among SC partners

Chapter 4: Security, regulatory, and compliance concerns

Topic1: Security & regulatory concerns

• Complying with import and export requirements

• Prohibited goods

• Labelling and documentation

• Security partnerships

• Costs and benefits of participating in security partnerships

• Costs and benefits of meeting sustainability regulations

• Voluntary program compliance

• Mandatory sustainability programs

• Organization-specific sustainability programs

• Sustainability risks from packaging and shipping materials

• Product traceability and configuration management

Topic2: Risk standards

• Risk management framework

• COSO ERM/GRC(Governance, risk & compliance)

• ISO risk standards

• ISO 31000, Principles, Framework

• ISO 31010--Risk management-risk assessment techniques

• ISO Guide 73: 2009

• Benefits of ISO 31000, ISO 31010, Guide 73

Section C: Measure, analyze, and improve SC

• Process

• Gathering performance data

• Analyzing performance

• Improving performance

Chapter1: SC Metrics

Topic1: SC strategy & metrics selection

• Metric selection framework

• Competitive basis: responsive vs efficient

• Measurement focus: strategic  vs operational

• Measurement frequency: diagnostic vs monitoring

Topic2: Customer and financial metrics

• Customer metrics

• Perfect orders

• Using real numbers and real-time data

• Customer satisfaction

• Financial metrics

• Profit metrics

• Cost metrics

• Cash-to-cash cycle time

• Assessing supplier health using financial statement ratios

• Customer creditworthiness

• Strategic profit model(return on assets breakdown)

Topic3: Operational metrics

• Quality metrics

• Supplier quality costs: supplier performance index

• Productivity metrics

• Asset management metrics

• Inventory turnover

• Supplier capacity

Chapter2: Measuring Performance and customer service

Topic1: Measuring and communicating performance

• Dashboards

• Scorecards & performance metrics

• Balanced scorecard

• Custom scorecards

• Sustainability scorecards

• Inventory turnover

• On-time

Topic2: SCOR performance measures

• SCOR model

• 4 Process levels

• 3 Performance levels

Topic3: Measuring operational & financial performance

• Operational measures

• Financial measures

Topic4: Measuring customer service levels

• Customer service ratio(fill rate)

• Lead time monitoring

• Order status reporting

• Customer satisfication

Chapter2: Continuous improvement and change management

Topic1: continuous improvement

• CI & TQM

• The CI model

• Reasons for adopting continuous improvement

• Personal improvement

• Informal, on the job, cross training

• Formal or informal coaching or mentoring

• Internal or external training courses

• Online training

• Evaluating training

• Process improvement initiatives

• Metrics

• KPI

• Optimizing visibility

• Process analysis

Topic2: Continuous Improvement Tools

• Benchmarking

• Seven basic tools of quality

• Process mapping

• Control chart analysis

• Pareto chart

• Cause-and-effect diagram

• Histogram

• Check sheet

• Scatter chart

• Seven new tools

• Affinity diagram

• Tree diagram

• Matrix diagram

• Process decision program chart

• Relationship diagram

• Matrix data analysis chart

• Activity network diagram

Chapter 4: Lean and JIT

Topic1: Continuous improvement approaches

• Waste in Lean and JIT

• Lean, objectives, principles

• House of toyota

• Additional Lean considerations: Value stream mapping/ kaizen event/ 5S/

• JIT

• 3 JIT basics: waste reduction; variability reduction; pulling materials into production;

• Elements of JIT for continuous improvement: suppliers/ JIT layout/ Inventory reduction/ Changeovers, lead time, lot sizes

Topic2: Other continuous improvement philosophies

• Six sigma

• Elements of six sigma

• Six-sigma process and tools: DMAIC

• TQM(Total Quality Management)

• TOC(Theory of Constraints約束理論): drum/buffer/rope

Chapter 5: Change management

Topic1: Change management considerations

• Develop both a master plan and a set of project plans

• Communicate plans and measures to all participants in the process

• Consider conducting a pilot

• Proactively address change management issues

• Monitor results and make adjustments

• Change process

Topic2: Prepare for change

• Identify need

• Set forth a vision of the future

• Strategy and concept

• Championing the vision

• Explore costs and benefits

• Explore strengths and weakness

• Build consensus

• Build enthusiasm

Topic3: Plan for change

• Determine success criteria

• Determine areas to change

• Develop plans for each area

• Develop ongoing management plans

• Get approval and funding

Topic4: Execute change

• Reengineering organizational structures and redefining workforce roles

Topic5: Monitor change

• Lead and mange

• Monitor and control

 至此CSCP的三個模塊的筆記梳理完畢，后續考慮增加CSCP考經，思維導圖維度，及CPIM筆記梳理，敬請關注與期待。